Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2 By Pascal Lupien, Online (Jul/Aug 2006)
"Real-time virtual reference (VR) has been around for several years. Although it has become standard in our libraries and widely discussed in the professional literature, the evidence indicates that libraries are not satisfied with the service. Usage statistics have been disappointing; frustration levels with the technology remain high." Why? Too many technical problems.
Posted by Gwen at August 1, 2006 10:09 PM