Web Sites to Vent and Learn by Reid Goldsborough, LinkUp Digital (Aug)
Ways to find out if others have complained about companies or products - Google search, blogs, discussion groups, forums at the company site.
Warning to companies: "Active online users are considered “e-fluentials.” Their opinions have more legs than the opinions of others and can percolate upward, reaching many more people."
Ah - is this the place to report how unhappy I was with the service from US Air on being stranded in Philadelphia for three days because my flight was cancelled due to thunderstorms?
Posted by Gwen at August 9, 2007 01:01 PM