Twitter attack by Daniel Dale, Toronto Star (Feb 9)
"Blogs, Twitter, YouTube and Facebook have given people unprecedented power to document, discover and discuss perceived problems at major institutions. Here's a look at social media-fuelled crises and how the organization responded:"
Related story - TTC riders, staff in angry Facebook battle (Feb 9) - Facebook group formed by transit workers is hijacked by angry riders.
Posted by Gwen at February 9, 2010 02:25 PM